FAQs

Yes. Authenticity is fundamental to our business.

Products offered through Veloura are sourced through established suppliers, professional distribution channels, boutiques, and wholesale partners specializing in authentic designer merchandise.

Veloura does not sell counterfeit merchandise.

Veloura is an independent multi-brand retailer.

Unless expressly stated otherwise, we are not affiliated with, sponsored by, endorsed by, or an official representative of the brands displayed on our website.

Brand names and trademarks belong to their respective owners and are used to identify genuine products offered for sale.

Pricing can vary depending on product availability, sourcing conditions, season, fulfillment location, and other commercial factors.

Our prices may therefore differ from manufacturer suggested retail prices or prices offered by other retailers.

The price displayed when you place your order is the price charged by Veloura, excluding any shipping, duties, taxes, or other charges separately disclosed during checkout.

Orders are fulfilled through our network of established suppliers, fulfillment partners, and international logistics providers.

Depending on the product and available inventory, your order may be dispatched from a fulfillment facility in the United States or Europe.

Items within the same order may occasionally ship separately.

Yes. Veloura serves many international destinations.

Shipping availability depends on the destination, carrier availability, payment-processing requirements, applicable laws and regulations, and our fulfillment network.

Certain countries and territories are not currently supported.

Please see our Shipping Policy for complete details.

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been confirmed.

Processing may take longer during weekends, public holidays, periods of unusually high demand, or circumstances outside our reasonable control.

Delivery time depends on your destination, fulfillment location, carrier, and customs processing where applicable.

Typical transit times after dispatch are approximately:

European destinations: 3–5 business days

United States and other international destinations: 5–10 business days

These timeframes are estimates rather than guaranteed delivery dates.

Orders are generally shipped using established international carriers such as DHL, FedEx, or UPS.

The carrier selected depends on the shipment's origin, destination, and available service.

Yes.

Once tracking information becomes available, it will be sent to the email address provided with your order.

Please note that tracking may require some time to update after a shipping label has been created.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly shown as included during checkout, these charges are the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Eligible products may be returned when a return request is submitted within 14 calendar days of delivery, subject to the conditions described in our Returns & Refunds Policy.

Do not send merchandise back before receiving return authorization and instructions from Veloura.

For discretionary returns, such as a change of mind, preference, or fit, the customer is generally responsible for return shipping and associated costs.

If you receive a damaged, defective, or incorrect product due to a fulfillment error, contact us for assistance and return instructions.

Please see our Returns & Refunds Policy for full details.

We currently do not offer direct exchanges.

If an eligible item is returned in accordance with our return policy, you may place a new order for another size, color, or product, subject to availability.

We will make reasonable efforts to accommodate the request, but cancellation cannot be guaranteed after fulfillment processing has begun.

Our inventory is synchronized with external fulfillment sources and availability can occasionally change quickly.

If we are unable to fulfill an item after your order has been placed, we will notify you and refund the unavailable item to the original payment method.