FAQs
How do you guarantee the authenticity of the items?
Integrity and trust are at the core of our business. We source our inventory exclusively from authorized distributors, premium boutiques, and official designer houses. Every one of the 51,000+ items in our catalog undergoes a stringent quality control and verification process to ensure it meets our strict authenticity standards before it is shipped to you.
Why are your prices so competitive?
Our business model is designed to be lean and efficient. By operating a direct-to-consumer platform with a distributed warehousing network, we eliminate unnecessary intermediaries. This allows us to pass significant savings on to our customers without compromising on product quality or brand prestige.
Where are your products shipped from?
We operate a sophisticated global distribution network with fulfillment centers strategically located in the United States, Italy, Spain, the Netherlands, Germany, Sweden, and Northern Ireland. When you place an order, our system automatically selects the most efficient hub to ensure your items are processed and dispatched with maximum speed and security.
Do you ship internationally?
Yes, we do! We are proud to serve fashion enthusiasts around the globe. Shipping costs and delivery times will be calculated at checkout based on your location.
How long will it take to receive my order?
Shipping times vary depending on your destination. Generally, orders are processed and dispatched within a few days. Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey to your doorstep.
Do you support international returns?
Yes. We understand that luxury shopping requires peace of mind. We maintain clear return policies tailored to our global operations. You can find detailed instructions on how to initiate a return on our dedicated Returns & Refunds page, ensuring a hassle-free experience regardless of your location.
Which delivery services do you use?
To ensure your items arrive safely and on time, we partner with world-leading delivery service companies, including DHL, FedEx, and UPS.
Can I track my order from different international locations?
Absolutely. Once your order is dispatched from one of our global fulfillment centers, you will receive a comprehensive tracking link. Whether your item is shipping from our primary hub in Florida, USA, or any of our European facilities, you will have full visibility of its journey until it arrives at your doorstep.