Refund policy

 

Last updated: August 20, 2026

We want you to be satisfied with your purchase. Please review the following return requirements carefully before sending any item back.

14-Day Return Window

Eligible items may be returned if a return request is submitted within 14 calendar days of the date the order is delivered.

The return period begins on the date shown as delivered by the applicable shipping carrier.

To request a return, contact us at contact@veloura.moda and include your order number and the item(s) you wish to return.

Please do not send an item back without first receiving return authorization and instructions from Veloura.

Unauthorized returns, or returns sent to an incorrect address, may be refused or may incur additional handling and shipping charges.

Return Eligibility

To qualify for a return, an item must be:

• unworn and unused;

• in its original condition;

• free from stains, odors, alterations, damage, or signs of wear;

• returned with all original tags and attachments intact;

• returned with all original accessories, boxes, dust bags, protective materials, and packaging supplied with the product.

Returned merchandise is inspected before a refund is approved.

Veloura reserves the right to refuse a return that does not meet these conditions, subject to applicable consumer law.

Return Instructions

After your return request has been reviewed and approved, we will provide the applicable return address and instructions.

Because Veloura products may be fulfilled from different facilities, the return address may differ from the address shown on our website or from the address appearing on the original shipment.

Never return merchandise to our corporate address or to another address unless Veloura specifically instructs you to do so.

Returns must be shipped using a trackable service through DHL, FedEx, or UPS, unless Veloura provides different instructions.

Postal-service returns may not be accepted by the applicable fulfillment facility.

Return Shipping Costs

For discretionary returns, including returns based on fit, preference, or change of mind, the customer is responsible for return shipping costs and any associated customs or import charges, unless otherwise required by applicable law.

If an item was delivered damaged or defective, or if you received an incorrect item due to an error in fulfillment, Veloura will provide appropriate return instructions and, where applicable, cover the authorized return shipping cost.

Original shipping charges are non-refundable except where required by law or where the return results from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect item, contact contact@veloura.moda as soon as possible and preferably within 48 hours of delivery.

Include:

• your order number;

• a description of the issue;

• clear photographs showing the item, issue, and packaging.

Do not use, alter, repair, or return the item before receiving instructions from us.

Your statutory rights regarding defective or incorrectly supplied goods are not limited by this policy.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for discretionary return once opened, used, worn, or where protective seals have been removed.

Any item specifically identified as Final Sale or otherwise non-returnable on its product page before purchase is not eligible for discretionary return, except where return rights are required by applicable law or the item is defective or incorrectly supplied.

Pre-Owned and Pre-Loved Products

Pre-owned or pre-loved merchandise may show characteristics consistent with its disclosed condition.

Condition details and disclosed imperfections shown or described on the product page are not considered defects for purposes of a return claim.

Eligible pre-owned items may nevertheless be returned within the applicable return period provided they meet the return conditions above.

Return Transit and Proof of Shipment

Customers are responsible for retaining their return tracking information until the return and refund have been completed.

Veloura is not responsible for unauthorized returns or return shipments lost because a non-trackable or unapproved shipping method was used.

Inspection

All returned items are subject to inspection after arrival at the designated return facility.

If an item shows signs of use, wear, washing, alteration, damage after delivery, missing tags, missing accessories, or otherwise fails to meet the return conditions, the return may be declined.

If a return is declined, additional shipping charges may apply if the customer requests that the merchandise be sent back.

Refunds

Once an eligible return has been received, it will be inspected. We will notify you whether the return has been approved.

Approved refunds are generally processed within 5 business days after the return has been inspected and approved and will be issued to the original payment method.

After the refund has been processed by Veloura, please allow approximately 5–10 business days for the credit to appear on your account. The actual posting time depends on your bank, card issuer, or payment provider and is outside Veloura's control.

Cancellations

If you need to cancel an order, contact us immediately at contact@veloura.moda.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once fulfillment or shipment processing has begun.

If an order is successfully canceled before fulfillment, any amount collected for the canceled items will be refunded to the original payment method.

Unavailable Items

Inventory is synchronized with external fulfillment sources and may change rapidly.

In the uncommon event that an item becomes unavailable after an order has been placed, we will notify you and cancel and refund the unavailable item.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, color, or product, return the eligible original item in accordance with this policy and place a new order for the desired item, subject to availability.

Consumer Rights

Nothing in this policy is intended to exclude or restrict any non-waivable rights or remedies available to consumers under applicable law.

Where mandatory consumer protection law provides rights greater than those stated in this policy, the mandatory legal requirements will apply.

Contact Us

To request a return or ask a question regarding a refund:

Veloura / Melivo LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: contact@veloura.moda
Phone: +1 (331) 329-3663