Shipping policy

At VELOURA, we are committed to delivering your order quickly, safely, and reliably — wherever you are in the world. All our products are shipped directly from our trusted supplier’s warehouse, ensuring authenticity and quality at every step.

Shipping Destinations

We offer worldwide shipping to most countries. If you have questions about delivery to your location, please contact us at support@veloura.moda.

Order Processing

  • All orders are processed within 1-3 business days after payment confirmation.
  • You will receive a confirmation email with tracking information as soon as your order has been shipped.

Delivery Times

  • Standard delivery time is typically 5-7 business days for most destinations.
  • Delivery times may vary depending on your location, customs procedures, and local courier services.
  • Please note that during peak seasons or due to unforeseen circumstances, delivery may take slightly longer.

Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be charged upon delivery, depending on your country’s regulations.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this number to monitor the status and estimated delivery date of your package.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@veloura.moda within 48 hours of delivery. We will work with our supplier to resolve the issue as quickly as possible.

Important Information

  • Please ensure that your shipping address is correct and complete. VELOURA is not responsible for orders shipped to incorrect or incomplete addresses.
  • We do not ship to P.O. boxes or military addresses.
  • If your order is returned to us due to an incorrect address or failure to collect, reshipping fees may apply.

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at support@veloura.moda.
We are always here to help!

 

VELOURA  —  Authentic Luxury, Delivered Worldwide.