Shipping policy

Last updated: August 17, 2026

Veloura is operated by Melivo LLC. We are committed to providing clear and accurate information about order processing, shipping, delivery, and any costs that may apply to your purchase.

Order Fulfillment

Veloura is an independent online retailer. Orders are fulfilled through our network of established suppliers, fulfillment partners, and international logistics providers.

Products may be dispatched from fulfillment facilities in the United States or Europe, depending on product availability and warehouse location. As a result, items within the same order may occasionally be shipped separately and may arrive at different times.

Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive an email containing available tracking information.

In rare circumstances, an item may become unavailable before fulfillment is completed due to inventory synchronization or other circumstances. If we are unable to fulfill an item, we will notify you and issue a refund for the unavailable item to the original payment method.

Delivery Times

Estimated transit times depend on the destination, fulfillment location, customs processing, and carrier.

Typical delivery after dispatch is approximately:

European destinations: 3–5 business days
United States and other international destinations: 5–10 business days

These are estimates and not guaranteed delivery dates.

Customs procedures, carrier delays, severe weather, holidays, regional disruptions, government restrictions, or other circumstances outside our reasonable control may affect delivery times.

Shipping Carriers

Orders are generally shipped using established international carriers such as DHL, FedEx, or UPS.

The carrier used for a particular shipment depends on the fulfillment location, destination, service availability, and other logistical factors.

Shipping Costs

Any shipping charge applicable to your order will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the delivery destination, fulfillment location, number and type of items, and available shipping service.

If items are fulfilled from different locations, they may be shipped in separate packages.

Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly shown as included during checkout, such charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Veloura does not control charges imposed by foreign customs authorities and cannot predict their amount. Customers are responsible for complying with the import requirements of their destination country.

Shipping Destinations and Restrictions

Veloura ships to many international destinations where payment processing, carrier service, applicable law, and our fulfillment network permit us to accept and fulfill an order.

Due to payment-processing, carrier, legal, regulatory, sanctions-related, or fulfillment restrictions, we currently do not accept or fulfill orders for the following countries or territories:

Afghanistan
Belarus
Burundi
Central African Republic
Chad
Republic of the Congo
Democratic Republic of the Congo
Crimea
Cuba
Donetsk region
Eritrea
Iran
Iraq
Libya
Luhansk region
Myanmar
North Korea
Russia
Somalia
South Sudan
Sudan
Syria
Ukraine
Venezuela
Yemen

Availability may change as carrier, payment-processing, regulatory, or fulfillment restrictions change.

If an order cannot legally or operationally be accepted or fulfilled for its destination, it may be canceled and any amount collected for the canceled order will be refunded to the original payment method.

P.O. Boxes and Military Addresses

We currently do not ship to P.O. boxes or military addresses. A valid physical delivery address is required.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout. Once an order has entered fulfillment, we may not be able to modify or redirect the shipment.

Additional shipping, return, customs, or carrier charges resulting from an incorrect or incomplete address, refusal of delivery, or failure to collect a shipment may be deducted from any applicable refund or charged to the customer to the extent permitted by law.

Tracking

When tracking information becomes available, it will be sent to the email address provided with the order.

Tracking information may require additional time to update after a shipping label has been created.

Lost Shipments

If tracking indicates that your package may be lost, please contact us as soon as possible.

We will work with the fulfillment partner and carrier to investigate the shipment. If the carrier confirms that a shipment has been lost, Veloura will provide an appropriate resolution, which may include replacement where available or a refund.

Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, contact us at contact@veloura.moda as soon as possible and preferably within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

Do not discard packaging or return the item before receiving return instructions.

Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipments.

If a package is refused, remains unclaimed, cannot be delivered because of an incorrect or incomplete address, or is returned to the fulfillment facility for reasons attributable to the recipient, actual return shipping, customs, carrier, and related charges may be deducted from the refund to the extent permitted by applicable law.

Returns

Shipping and delivery terms are separate from our return requirements.

For eligibility, deadlines, return shipping costs, refund processing, and instructions, please review our Return & Refund Policy before initiating a return.